How the records work.
Most of this is invisible when it works. It is written down here so you can ask us about any of it.
01
Your gold is not our gold
Gold recorded against a customer is not available for our own trading and is not pledged. Customer grams and company stock are separate accounts in the ledger, and the two plus the metal we physically hold have to agree.
Quantities are held as whole units of one hundred millionth of a gram. There is no rounding in the accounting, so a balance cannot drift.
02
Nothing is edited
Balances are not adjusted by typing over them. A correction is a new, dated entry that reverses the old one, and both remain visible. Every entry has to balance within a single asset before it can be written at all.
Receiving your payment and allocating your gold are two separate recorded events, never one. Your order shows both.
03
Two people, not one
Paying money out, refunding, changing a payout address, writing off inventory and changing pricing policy all require one person to propose and a different person to approve. The system will not let the same person do both.
Whoever approves a payment sees the exact address and amount they are approving, and that cannot change after it is proposed.
04
Payments are verified, not believed
We confirm your payment by reading the blockchain ourselves, and only once it is final. A screenshot proves nothing and a transaction number only helps us find it. We check the exact contract address, the network, the amount and the recipient. A contract that merely calls itself USDT is not credited.
Signing keys for outgoing payments are never held by this website.
What is not in place
No custodian, insurer or auditor has been appointed, and no independent attestation of holdings exists. Account access is protected by a password, and a second factor for customers is not yet available. We would rather list these than let the paragraphs above imply more than is true.